FAQ's

a. CruzeOn is on its way to be a premium service brand to our valued customers around the world. We aim to build trusting relationship with our customers by providing quality products and service.

b. CruzeOn has invested in establishing three fulfillment centers, in Canada, England and Pakistan. Your orders will be processed and shipped from in-house inventory within 24 hours.

c. CruzeOn offer FREE delivery service to its customers in the UK and Pakistan. We aim to deliver your orders at your doorsteps within 2-3 days but COVID 19 situation may cause some delays. We ensure to keep our customers informed via email or text messages in case there is any delay.

You can register/create your account by clicking ‘Register’ on the top menu on CruzeOn.com. It provides:

a. Dashboard view – where you can see your account details, payment methods on file and order history.

b. Simplifies process of your future orders - Fewer clicks to order in the future.

c. To receive special offers – our registered customers love our special offers. Rest assured our special offers are worth receiving and our registered customers take advantage of them.

a. CruzeOn currently offers FREE delivery service to customers in the UK and Pakistan. Your order will be delivered within 2-3 days, not weeks. Please note, COVID 19 situation may impact the delivery service but provide updates to our customers, if there is any delay.

b. For rest of the world customers, CruzeOn have established partnership with FedEx and provide discounted FedEx Ground and FedEx 2 days services to its customers.

Order placed on CruzeOn.com generate an electronic invoice, which contains order details including order tracking number. Customers selected FedEx delivery service can track their orders from Fedex.com

Registered customers can find tracking information from the dashboard by logging into their account.

a. Chat with CruzeOn – Click on Facebook messenger icon and sign in to chat with us. It is the fastest way to get a response.

b. Email CruzeOn – email at [email protected]. We ensure to reply all queries within 24 hours. Please mark us as trusted address, so our response doesn’t go to spam/junk email box.

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